Privacy Policy

1. Introduction

Kinvale is committed to handling personal information with care and transparency. This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have in relation to it. It applies to information we receive through our website, contact forms, and during the delivery of our educational sessions.

Kinvale operates as an educational provider only. We do not give legal, financial, or therapeutic advice. Questions about this policy can be directed to [email protected].

2. Information We Collect

We may collect the following personal information:

• Name and contact details (email address, phone number) — provided by you through our contact form or when booking a session
• Information you share during sessions — we keep brief notes for coordination purposes only
• Usage data — through analytics cookies, if you have consented, we may receive anonymised data about how our website is used

We do not collect sensitive categories of personal data (such as health data or financial information) and we do not ask you to share these during sessions.

3. Legal Basis for Processing

We process your personal information on the following bases under Malaysia's Personal Data Protection Act 2010 (PDPA):

• Your consent — for marketing communications and optional analytics cookies
• Contractual necessity — to deliver sessions you have booked and to respond to enquiries
• Legitimate interests — to keep records of sessions delivered and to improve our educational materials

4. How We Use Your Information

• To respond to your enquiries and book sessions
• To coordinate and deliver educational sessions you have signed up for
• To send session materials, guides, and follow-up information where you have requested these
• To improve our session content and facilitation approach (using anonymised feedback)
• To comply with our legal obligations

We do not use your personal data for automated decision-making or profiling.

5. Data Retention

We retain contact and session coordination records for up to three years from the date of your last session or enquiry, after which they are securely deleted. Anonymised feedback data may be retained indefinitely for service improvement purposes.

6. Sharing Your Information

Kinvale does not sell personal data. We do not share personal information with third parties except:

• With service providers who assist with website hosting and email delivery, under data processing agreements
• Where required by Malaysian law or a lawful order of a competent authority

We do not transfer personal data outside Malaysia except where technically necessary for website hosting, in which case appropriate safeguards are applied.

7. Cookies

Our website uses essential cookies to function correctly, and optional analytics and preference cookies if you consent. Please see our Cookie Policy for full details and to manage your preferences.

8. Data Protection Measures

• Personal data is stored on password-protected systems with access limited to Kinvale staff directly involved in your session
• Website data is transmitted over encrypted HTTPS connections
• We review our data handling practices regularly
• In the event of a data breach that may affect your rights, we will notify you and the relevant authority as required by law

9. Your Rights Under Malaysian PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Withdraw consent for processing where consent is the basis
• Request deletion of your personal data, subject to our legal obligations
• Object to processing for direct marketing purposes

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

10. Third-Party Links

Our website may contain links to external websites, including professional referral services. Kinvale is not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before sharing any personal information.

11. Children's Privacy

Our sessions and website are intended for adults (18 and above). We do not knowingly collect personal data from individuals under 18. If you believe a minor has submitted personal data to us, please contact us so we can delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Where changes are material, we will post a notice on our website and update the "Last Updated" date at the top of this page. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

13. Contact

For questions, requests, or complaints relating to this Privacy Policy or how we handle your personal data, please contact:

Kinvale
12, Jalan Kia Peng, 50450 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3 2148 7326

If you are not satisfied with our response, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP).